Support
Techical Support : support@hyetech.biz
Pre-Sales Support : sales@hyetech.biz
Phone Support : (65) 9003 1750
A dedicated, Asia network of customer service and support professionals stands behind all Hyetech offerings. With regional support and training centers located in Singapore , Hyetech
offers local support and training for its customers.
- Training and educational programs
- Regular scheduled classes in Hyetech Training Centers
- Web-based programs
- On-site application specific programs
- Pre and Post Sale Technical Support
- Telephone and Web-based
- On-site
- Telephone support
- On-site hardware support
- Spare and support centers: Asia
- Onsite installation and check-out
- Applications support phone "hotlines" for software
- Customized Software Development
- Monthly system status reports
- Annual user group meetings
- Customer support bulletins
- Maintenance agreements
- Asia training available onsite or at Hytech locations
- Training classes include program development, software maintenance, user training
- Onsite applications assistance
- Consulting
- Software Support Agreements for software and documentation updates
Testimonial |
Hewlett-Packard Singapore Pte. Ltd.
Patrick Seet (Senior Procurement Engineer) |
HyeTech is very responsive and pro-active during their support and maintenance program for the past year. The project and software development is done well and met with the project timeline. HyeTech is also able to react to the changes during development phase and solve the issue quickly. HyeTech collaborates well and is a good team player too! |
Heng Ee Foodstuff Supplies
Mr Chia Meng Liang (Director) |
I want to express my sincere gratitude for the work HyeTech have done during the past 2 years. Quick and responsive support is superior. With using software DMS and integrate with PDA, it save a lot of time for my staffs and more certain of the accuracy and stock management. I will recommend HyeTech to anyone looking for distribution solution. |
Rig Ocean (1988) Pte Ltd
Ms Choo (Account) |
I am happy with the BMS product, it was a great help to company, and the HyeTech support and useful information is impressive to us. I would highly recommend it. |
Jabil Circuit (China)
Qingli Long (Test Engineer) |
This is the voice from Jabil China.
We are using a brand new Label Printing System which was developed by HyeTech since July 2006, it is running very smoothly. There have two things made impressive to us.
1. High Technique System (Development & Application)
All our printing data should be restored into the database, for the previous printing system, it can't handle the increasing amount of data very well, when time went on, the speed decrease and ran extremely slow; After adopted the new solution from HyeTech, all the issues were fade out, it meet our demand of production perfectly.
2. Real-time support
We may change some printing demand according to the requirements from our customers, and HyeTech can always provide on-time support, solved the problems by making quicker adjustments, such services are extremely important to the production lines in Electronic Manufacturing Services industry.
On behalf of our Jabil team,I would like to thank you from the bottom of my heart to all of you did for Jabil, your service is far beyond our expectation. We will continue to enhance the relationship and cooperation with HyeTech in IT solutions.
Thanks ! |
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